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Support Center

Welcome to Hayyna support. We're here to help you with any questions about booking community sports facilities.

Frequently Asked Questions

How do I join my community?

Ask your community admin to send you an invite link via WhatsApp. Tap the link, download Hayyna, and enter your invite code to join.

How do I book a facility?

Open Hayyna, tap on a facility from the home screen, choose a date and available time slot, then confirm your booking.

How do I cancel a booking?

Go to My Bookings tab, find your upcoming booking, tap the three dots menu and select Cancel Booking.

Why can't I book a slot?

Your community may have booking rules such as one booking per villa per day, or the slot may already be taken by another resident. Contact your community admin for help.

How do I update my profile?

Tap the Profile tab at the bottom of the screen, then tap Edit to update your name, villa number and profile photo.

I can't log in

Hayyna uses phone number login with a one-time code sent via SMS - no password needed. Make sure you enter your full phone number with country code (e.g. +973 for Bahrain).

How do I report a problem with a facility?

Contact your community admin directly through the app or notify them via your community WhatsApp group.

How do I delete my account?

To request account deletion, please email us at asad@hayyna.app with your registered phone number and we will process your request within 48 hours.

Still need help?

Contact us and we'll get back to you within 24 hours.

📧 asad@hayyna.app

🌐 hayyna.app